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      1. Help Center
      2. Adviser
      • Adviser
        • Admin (Comply)
        • User (Comply)
        • Assess (Admin / user)
      • Customer of adviser
        • New customer at Creditro
        • Existing user at Creditro

      Adviser

      Admin (Comply)

      • Practical information, data and documentation
      • Monitoring and notification of active cases
      • Account setup (ID requirements, company documents, inherent risk, etc.)
      • How to fill in and upload a draft list
      • Weekly webinars – ideal for new employees/users of Creditro
      • General questions about case creation, ongoing cases, etc. (Go to the category "User")
      • How to contact customer support
      • FAQ
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      User (Comply)

      • How to create a client
      • How to use the "reply on behalf of" function
      • How to upload ID/company documents on behalf of your client
      • My client does not receive emails from Creditro
      • Why and how often should I re-evaluate my clients?
      • Which emails does my client receive?
      • How does Creditro look like from my client's side?
      • How do I delete/add people on a client (including choosing a new representative)?
      • How to contact customer service
      • FAQ
      See more

      Assess (Admin / user)

      • Search function
      • Fraud score
      • Risk score
      • Credit rating
      • Monitoring
      • Review of platform
      See more
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