If you find that your client does not receive the invitation email from us, you can find the reason - and the solution - here
One of the reasons why your client cannot find the invitation email from Creditro in the inbox is that some email providers have divided the inbox into several categories.For example, Gmail has divided the inbox into three sections:
1) Primary
2) Social networks
3) Promotions
Here the email from Creditro lands sometimes under primary and other times under promotions
Outlook has divided the inbox into two sections:
1) Focused
2) Other
Here, the email can land in both one and the other section.
Overall, however, Creditro succeeds in placing the email in the correct inbox the vast majority of times, but should your client be concerned that it does not land in the correct inbox, please ask them to check whether it should be in another section. Last but not least, there is also the possibility that the e-mail may have ended up in the spam filter.
How do I resend an invitation email to my client?
To resend the invitation email to a client, do the following:
1) Select "Clients" in the left column
2) Click on the client to whom you wish to resend the email
3) Select "People" from the menu at the top of the page
4) Next to the person you want to resend the email to, press "Resend".
If the email still does not arrive
If, despite the above, the client still cannot find/has received the invitation email, you can instead send an invitation link directly to the client. It is the same link as in the invitation email. You do this in the following way:
1) Select "Clients" in the left column
2) Click on the client who does not receive the email
3) Select "People" from the menu at the top of the page
4) Next to the person who does not receive the email, click on the three dots on the far right. Here you select "Copy link".
5) Open a new email in your work email and paste the copied link. Send this directly to the client from your own email.