FAQ
We have put together the questions we are most frequently asked in here about the platform, functions and support options, etc.
- Practical Information, Data, and Documentation
- Why is my client not ready for self-assessment?
- How to fill out and upload a client draft
- Account setup (ID requirements, company documents, inherent risk, etc.)
- Monitoring and Notification on Active Cases
- How do I file a case once KYC is completed?
- I sent an invitation, but the person hasn't received the email. What do I do?
- Can I resend the invitation if it is not opened?
- How long does the end user have to fill in their information?
- How do I change the email address of someone I invited incorrectly?
- Can I pull reports out of the system?
- How to Perform a Self-Assessment
- How do you handle PEP screening and where does the data come from?