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I sent an invitation, but the person hasn't received the email. What do I do?

If the end user has not received the invitation email, there are two ways to resolve it.

How can I resend a case invitation to an end user?

You have two options: resend the invitation email or copy the direct link to the case and send it manually. Both methods deliver the same personal link, which is unique to the end user and the specific case.

Option 1: Resend the invitation email

Use the resend option to automatically send the original invitation email to the end user again.

Option 2: Copy the direct link

To copy the link, click the copy icon (two overlapping squares) to the right of the person's name. Once clicked, the link is automatically copied to your clipboard. You can then paste it and send it directly from your work email to the end user.

  • The link is personal and can only be used by this specific end user.
  • The link applies only to this specific case.
  • The link is identical to the one sent in the invitation email.