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Can I resend the invitation if it is not opened?

Sometimes end customers don't open invitation emails despite receiving them

How do I resend an invitation email to an end customer?

You can resend an invitation email by clicking Resend in the Persons tab on the current case. The Resend button appears just to the right of the person's name.

  1. Open the relevant case.
  2. Click the Persons tab.
  3. Locate the end customer's name.
  4. Click Resend to the right of their name.