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Account setup (ID requirements, company documents, inherent risk, etc.)

As an administrator, you have the ability to make changes to your account setup. In this article, we’ll walk through the changes you can make and what impact they have

When you are logged in as an administrator, you’ll find a small gear icon at the bottom of the left-hand menu. Clicking this icon takes you to your account settings. Here, you will see between three and five subcategories, depending on whether you have access only to Comply, or also to Assess — and potentially integrations.

"Account management"

Under "Account management" you will find two sections:

  • Company profile

  • Users

 

"Company profile" is where you can update your company’s core information – including name, address, CVR number, contact details, and logo.

"Users" is a complete list of all your users, where you can delete inactive users, add new ones, or change permissions for existing users by clicking the pencil icon on the right.

"Comply"

Under "Comply" you will find four sections:

  • KYC

  • Tags

  • Customer Risk Assessment

  • Export

"KYC" has five subcategories:

  • Client type

  • Service

  • Questionaries

  • Document

  • Assessment

Her er den oversatte tekst til engelsk:

Client type

You can:

  • Add new client types by clicking "Create client type" (top right).

  • Delete client types by clicking the trash can next to the desired client type.

  • Edit an existing client type by clicking the pencil icon.

When creating/editing, you need to decide:

  • Which questionnaire is linked to the client type.

  • Which company documents are required.

Recommendation:
Contact customer service the first time if you haven't made this kind of change before.

Service

You can:

  • Add new services by clicking "Create service" (top right).

  • Delete services using the trash can next to the service.

  • Edit services via the pencil icon.

Important:
Changes to a service only apply to the client type you are currently viewing.
For example, if you edit "Accounting" under "Private individual," the change only applies there.

Therefore, you should:

  • Review each relevant client type one by one.

  • Select the relevant service and make the same adjustment.

Recommendation:
Contact customer service the first time if you haven't tried this before.

Questionaries

Here you find the different questionnaires.

You can:

  • View which questions each questionnaire contains (on the right).

  • Create new questionnaires.

  • Edit or delete existing ones.

Note:
Be very careful and seek help from customer service before making changes.

Document

You can:

  • View available document types.

  • Create new document types via "Create document type" (top right).

  • Edit or delete existing ones.

After creating a new document type:

  • Go to "Client types," click the pencil next to the relevant client type.

  • Check the box for the new document type and save.

  • Go to "Services," select the same client type.

  • Click the pencil next to the service where the document type should be added.

  • In the pop-up window under "Document requirements":

    • Select "Required" next to the document type.

    • Save.

Decide:

  • Whether the requirement applies to existing clients or only new ones.

  • Whether the client should upload the document themselves or if you do it on their behalf.

Recommendation:
Contact customer service to ensure the process is done correctly.

Assessment

Here you can:

  • Create new self-assessment questionnaires.

  • Edit existing questionnaires.

Tags

Here you can:

  • View the tags you have previously created for your clients.

Customer risk assessment

Here you can set your own risk assessment of industries, countries, etc. You can read a detailed explanation in the separate help center article on the subject.

Export (AML Export)

If you have purchased the "AML Export" module, you can:

  • Generate an Excel list of clients created within a specific period.

Emails

Here you can:

  • Activate/deactivate the reminder flow.

Do this by:

  • Checking/unchecking the box "Send automatic email reminders to clients".

  • Then click "Save".

Export

If you have access to this module:

  • You can generate an Excel report of your clients.

Do this by:

  • Selecting the start and end dates at the top.

  • Click "Generate report".

"Store My ID"

Under StoreMyID you will find three subitems:

  • Communication

  • Templates

  • Welcome page

Communication is where you can see whether you use automatic sending of reminders and renewals, as well as whether you want your logo displayed in the emails our system sends out and on the landing page where your clients log in to our platform.

Templates gives you an overview of the emails we send to your clients and the option to edit them.

Welcome page gives you the opportunity to write a welcome message that is shown on the page where your clients log in to the platform.