If you click on the specific client, you will land on the overview tab. Here, it will show what has already been completed for the client—and what is still missing.
Example 1:
Under "Current Overall Status," you can see how far the case has progressed at this point. In this example, it has reached the questionnaire stage. There are two people involved in the case, one of whom has completed their part. The other (in this case, the representative) has filled in their personal information but is still marked as “pending” because the questionnaire has not yet been answered.
Additionally, it is also indicated that some required documents are still missing from the case.
This case has "Awaiting Confirmation" as its current status. This means the case was previously completed but has now reached its re-evaluation date and has been sent to the client, who needs to renew their responses. Once this is done, the client manager assigned to the case will receive a notification that the case is ready for a new self-assessment. You can read more about this below.
Why and how often should I re-evaluate my clients?
The law does not specify an exact interval for how often you must re-evaluate a client. However, there is a requirement that you develop a policy on the matter and be able to justify why you have chosen your specific interval.
If you have activated the "Automatic Renewal" function (admin settings), an email will automatically be sent to the representative on the client when the next evaluation date is reached.
In the email, the representative is asked to log into their KYC account and either confirm their previously submitted answers or update them if they are no longer accurate.
Once this is done, the client manager will be notified and must then perform a new self-assessment.
As soon as the renewal email is sent to the client, the case will move from "Completed" to "In Progress" in the case overview.
If "Automatic Renewal" is not enabled, the client manager will receive a notification when a client exceeds the next evaluation date. The client manager must then access the specific client, click the three dots in the upper right corner, and select "Renew responses". From there, the process is the same as with automatic renewal.