Customer risk assessment

You have the option to manually adjust the risk assessment – both overall and for different company types, countries, key controls, and industries. This is done in the Settings/Admin Center under Comply → Customer Risk Assessment.

At the top of the page, you’ll find the general risk levels. By default, there are three:

• Low

• Medium

• High

However, you can add a fourth risk level and name it yourself. To do this, click the pencil icon on the right-hand side.

Below the risk levels, you can define how often re-evaluations should take place. The default settings are:

• Low risk: every 5 years

• Medium risk: every 3 years

• High risk: annually

If you’ve added a fourth risk level, you can also define the re-evaluation frequency for that category here.

Additionally, you can modify the risk score within four specific areas:

• Company types

• Countries

• Key controls

• Industries

These are pre-filled with risk ratings based on regulatory guidelines. Unless you have a specific reason to change them, we recommend keeping the default settings. To make changes, click the pencil icon next to each area.