When I try to upload a picture of my ID, it says the picture is too small. How do I change the size?
If an error message appears stating that the image is too small, you have the option to adjust the size of the image. The image must be at least 500 x 500 pixels.
How do I resize an image before uploading it to the platform?
To resize an image for upload, open the image in an image editing application on your PC (for example, Photos or Paint), right-click on it, and select "resize image". Change the smaller of the two dimensions (width or height) to 500, keeping the aspect ratio locked so the other dimension adjusts automatically. Save the changes, then upload the resized image to the platform.- Open the image in an image editing application on your PC (e.g., Photos or Paint).
- Right-click on the image and select "resize image".
- In the resize dialog, identify the width and height fields. Change the smaller of the two values to 500 pixels, ensuring the aspect ratio is locked.
- Save the changes.
- Upload the resized image to the platform.