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Resolve 403 Error When Starting Account Setup

This article explains how to resolve a "403" error when attempting to start the account setup process and how to proceed so the user can complete the registration flow.

Summary

  • If clicking a "Start the Process Here" (or similar) link returns a 403 error, this is commonly caused by the browser’s cookies. Clearing cookies or using a different browser typically resolves the issue.

Resolve a 403 error when starting the account setup

  1. Clear cookies for the site

    • Open your browser’s settings or preferences.
    • Locate Privacy or Site Data settings and remove cookies for the affected site (or clear all cookies if preferred).
    • Reload the page and click the "Start the Process Here" link again.

  2. Try a different browser

    • If clearing cookies does not work, open the link in a different browser (for example, switch from Chrome to Firefox or Edge).
    • Attempt the account setup flow in that alternate browser.

Practical tips

  • After clearing cookies, you may need to sign in again if you were previously logged into the site.
  • If you prefer not to clear all cookies, remove cookies only for the specific domain causing the issue.
  • If the error persists after trying both clearing cookies and a different browser, try restarting the browser before retrying.

Conclusion

  • A 403 error when opening the account setup link is commonly caused by cookies. Clearing cookies for the site or trying a different browser will typically allow the user to access the account setup process.