My client is having trouble logging in with MitID

Primary Email and MitID Login in Visma Creditro’s KYC Platform

When a client logs in to the KYC platform with MitID for the first time:

• The email address the client chooses to link during setup will become their primary email going forward.

If the client is later invited using a different email address and logs in with MitID:

• The email address is automatically changed to the primary email (the first one used with MitID).

Example:

• The client is first invited via aaa@aaa.com.

• The client logs in with MitID and links aaa@aaa.com.

• aaa@aaa.com then becomes the client’s primary email.

• Later, the client is invited via bbb@bbb.com for a new case.

• The client logs in with MitID.

• The system recognizes the MitID and automatically changes the email to aaa@aaa.com, so both cases are merged into one account.

Advantage:

In most cases, the client will have both cases gathered under the same account, making the process easier and more manageable.

Exceptions – Blank Page After Login:

In some cases, the primary email (e.g., aaa@aaa.com) cannot be automatically linked to the new case.

The client may then experience landing on a blank page after logging in with MitID.

Possible Solutions:

1. Contact Visma Creditro Support
   – They can ensure the correct linking between the right email address and the case.

2. Ask the client to log in using a username and password
   – Username = the email address the client was invited with (e.g., bbb@bbb.com)

   – If the client has forgotten the password:

   • Click "Forgot password" on the login page

   • The client will receive a reset link and can set a new password