I'm having login problems.

How do I log in to the platform?

There are two different login options on the platform. You can either log in with an electronic ID (e.g. MitID or a similar foreign bank ID) or you can log in with a username and password.

What should I do if my electronic ID login does not work?

If you have tried using an electronic ID without success, you can go back to the login page (by pressing the start button in your original invitation email). Here you will either have the option Create with password or you will see the two boxes Username and Password.

How do I create a password for the first time?

If you have not previously created a password, you will see the button Create with password. Press it, then follow these steps:

1. Enter a new password and confirm it in the field below. Please note that the password must meet a number of security requirements.
2. Press Create account.
3. A confirmation box will appear in the top right corner saying Password updated.
4. Press Ok — you will be taken directly to the first page that must be filled in.

How do I log in or reset my password if I already have one?

If you have previously created a password, you will not have the Create with password button, but instead two fields that need to be filled in. One is called Username and will be pre-filled with your email address, as this is your username. You must fill in the Password field with the password you previously created. If you cannot remember your password, follow these steps to reset it:

1. Click Forgot password just below the Password field.
2. Enter your email address in the pop-up box (this must be the email address that appears as your username).
3. Click Send email.
4. Open the reset link you receive in your email.
5. Create a new password.
6. Return to the login page and log in with your username and new password.