How your customer uses Store My ID
Here we review Store My ID and show how your customer should use it
How your customers experience the customer identification process
When your customers are invited to complete a customer identification process via the platform, the process starts with an email. This email comes from Visma Credito and informs the recipient that their advisor has invited them to complete an identification procedure. The recipient is greeted with a personal introduction and given an explanation of why the process is necessary, as well as which information and documents they need to have ready.
At the bottom of the email, the customer finds contact information for support if assistance is needed. Alternatively, they can click “Start” and be directed to the platform’s login page.
Login and validation
On the login page, the customer can create a password for the email address they were invited with. They can also log in using MitID or another relevant bank-ID, depending on their citizenship. Once logged in, they are presented with a page where they must validate their information.
As part of the validation, the customer’s basic information, which their advisor has already entered, is shown. However, the customer must confirm and supplement this information, including citizenship and CPR number. When a correct CPR number is entered, it is automatically validated with a green checkmark.
PEP questions and identification
Next, the customer must answer questions regarding political exposure (PEP). They must indicate whether they themselves, a family member, or a close business partner are politically exposed. If yes, they need to provide additional details, including the country for which the exposure applies.
As part of the process, the customer may also be asked to upload identification documents such as a passport or driver’s license. This is done via a simple upload function on the platform.
Completing the questionnaire
After the identification phase, the customer must answer a questionnaire. The questions may vary depending on the client type and the specific case. For example, if the customer indicates that they receive cash payments from their clients, follow-up questions will appear to clarify the extent of this.
Before submitting the questionnaire, the customer must declare on their honor that the information provided is correct.
Uploading documents and completion
As the final step, the customer must upload any necessary documents. If the advisor has already uploaded documents on the client’s behalf, these can be reviewed.
Once all steps are completed, the customer receives confirmation that the process is finished and that their advisor has now received the answers. If MitID validation is part of the procedure, this must be completed as the last step before the customer can finalize the process.
Multiple cases and language selection
If the customer is invited to multiple cases, these will be accessible directly from the platform, allowing them to complete the procedure for each case without reopening emails.
Additionally, the customer can access their information and uploaded documents and select a different language if needed.
When the process is finished, the customer can simply log out and await further communication from their advisor. The entire workflow is designed to be intuitive and user-friendly, so both customer and advisor can easily complete the procedure without complications.