How your customer uses Store My ID
Here we review Store My ID and show how your customer should use it
How your customers experience the customer identification process
The customer identification process in Visma Credito follows these steps: an invitation email, login and identity validation, PEP questions, a compliance questionnaire, and document upload. When customers are invited, the process begins with an email from Visma Credito. This email notifies the recipient that their advisor has initiated an identification procedure on their behalf. It includes a personal introduction, an explanation of why the process is required, and a list of information and documents the customer should have ready.
The email also includes support contact information at the bottom for customers who need assistance. When ready, the customer clicks **Start** to go to the Visma Credito login page.
Login and validation
On the login page, the customer can create a password for the email address they were invited with. They can also log in using MitID or another relevant bank-ID, depending on their citizenship. Once logged in, they are presented with a page where they must validate their information.
As part of the validation, the customer’s basic information, which their advisor has already entered, is shown. However, the customer must confirm and supplement this information, including citizenship and CPR number. When a correct CPR number is entered, it is automatically validated with a green checkmark.
PEP questions and identification
Next, the customer answers questions about Politically Exposed Person (PEP) status. They must indicate whether they, a family member, or a close business associate are politically exposed. If so, they provide additional details — including the relevant country.
As part of the process, the customer may also be asked to upload identification documents such as a passport or driver’s license. This is done via a simple upload function on the platform.
Completing the questionnaire
After the identification phase, the customer must answer a questionnaire. The questions may vary depending on the client type and the specific case. For example, if the customer indicates that they receive cash payments from their clients, follow-up questions will appear to clarify the extent of this.
Before submitting the questionnaire, the customer must declare on their honor that the information provided is correct.
Uploading documents and completion
As the final step, the customer must upload any necessary documents. If the advisor has already uploaded documents on the client’s behalf, these can be reviewed.
Once all steps are completed, the customer receives a confirmation that the process is finished and that their advisor has received the submitted information. Note: if MitID validation is required, it must be completed as the very last step before the customer can finalise the process.
Multiple cases and language selection
If the customer is invited to multiple cases, these will be accessible directly from the platform, allowing them to complete the procedure for each case without reopening emails.
Additionally, the customer can access their information and uploaded documents and select a different language if needed.
Once the process is complete, the customer can log out and await further communication from their advisor. The entire workflow in Visma Credito is designed to be intuitive and straightforward for both customers and advisors.