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How to upload ID/Company documents on behalf of your client

If you have access to personal ID documents for one or more individuals at the client’s company, you have the option to upload them on behalf of the client. This also applies to company documents.

Personal ID

If you wish to upload ID for one or more individuals at a client company, you can do so as follows, once the client has been created in Creditro:

  1. Click on “Clients” in the left-hand menu.

  2. Click on the desired client.

  3. Select “People” from the menu.

  4. On the right-hand side of the desired person, click the pencil icon in the dark blue box. You will now be able to upload ID for that person.

When you upload ID for an individual at a client company, it means that the person will not need to upload it during their registration process.
However, please note that the client must still complete the following:

  • Provide nationality

  • Enter CPR number

  • Answer the PEP (Politically Exposed Person) question

Note: An email must be linked to the person before it is possible to upload ID for them.


Company Documents

If you want to upload company documents on behalf of a client – for example, a shareholder register – you can do so as follows:

  1. Click on “Clients” in the left-hand menu.

  2. Click on the desired client.

  3. Select “Documents” from the menu.

  4. On the right-hand side of the document you wish to upload, click “Upload file”, locate the file, and click “Save” (see below).

You can also upload documents that are not listed. To do this, use the “Other Documents” section on the right-hand side of the screen.