How to Process and Complete Daily KYC Reviews

Summary This article explains practical steps and considerations for managing KYC reviews and completing KYC cases, based on established operational practices.

Key considerations

• Use a clear task list for daily processing: maintain a dated list of customer relationships and individual persons that must be completed.
• Record PEP (politically exposed person) screening results explicitly for each record.
• Distinguish between customer contact email addresses and placeholder/dummy emails; document which entries use dummy emails.
• Track whether the action required is to complete the entire customer relationship (case) or only a single person on the relationship.
• Mark and escalate records with missing or unreadable identification data (for example, missing ID or illegible national ID digits and birthdate).
• Confirm completion after processing: send a confirmation to the originating team once records have been handled.

Steps to process KYC items effectively

1. Obtain the daily list
   • Work from a dated list that enumerates all customer relationships and persons requiring completion.
2. Review screening data
   • For each entry, verify PEP screening results and record them (for example: “No” to the PEP questions where applicable).
3. Confirm email validity
   • Check whether the customer email is a real contact or a dummy/placeholder address. Document which are dummy emails.
4. Determine scope of action
   • Use the designated indicators to decide whether to finalize the full customer relationship (case) or only an individual person on the relationship.
5. Verify identity documents
   • Ensure IDs are present and legible. If an ID is missing or important fields are unreadable (for example, the last four digits of a national ID or the birthdate cannot be read), flag the record for further action or escalation.
6. Complete and finalize records
   • When all required checks and verifications are complete, finalize the case or person as indicated.
7. Confirm completion to the requesting team
   • Send a confirmation back to the originating team after processing the listed items.

Operational notes and examples of issues to watch for

• PEP screening: explicitly record results for each of the PEP-related questions.
• Dummy emails: consistently note which emails are dummy placeholders so downstream processes do not rely on them as primary contact channels.
• Missing or illegible IDs: such records cannot be completed until identification details are obtained or clarified; ensure these are highlighted for follow-up.
• Granularity: some entries require completion of an entire “case,” while others require only completion of an individual person on a relationship—pay attention to the indicators that specify this.

Troubleshooting common processing problems

• If PEP status is clearly recorded as “No” for all PEP questions, proceed with the standard completion workflow for non-PEP customers.
• If an email is a dummy address, do not treat it as verified contact information; note it and seek a valid contact if needed.
• If ID data is missing or unreadable (for example unreadable national ID digits or birthdate), mark the case as incomplete and escalate or request corrected documentation before finalizing.

Conclusion Efficient KYC management relies on a structured daily task list, explicit recording of PEP results, clear distinction between real and dummy contact emails, precise determination of whether to finalize a case or an individual, careful verification of identity documents, and confirmation back to the requesting team once items are processed. Follow the steps above to ensure consistent and auditable KYC completion.