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How to delete your profile

Here you can read more about how to have your user profile deleted.

How to delete your user profile with Creditro A/S

To delete your Creditro A/S user profile, you must ask your advisor to submit the request on your behalf. Creditro A/S only processes deletion requests that come directly from your advisor — not from you as the end user.

  1. Contact your advisor and ask them to request deletion of your user profile.
  2. Your advisor contacts Creditro A/S on your behalf to submit the deletion request.
  3. Creditro A/S processes the deletion once the request is received from your advisor.

Why can't I request deletion of my Creditro A/S profile directly?

Creditro A/S can only delete user profiles if the request comes from the respective advisor.

This is a legal requirement. Advisors must be able to document their customer due diligence (CDD) procedures at all times, which means all profile deletion requests must be initiated by your advisor — not by you as the end user. **Note:** If you are unsure who your advisor is or how to reach them, please check your onboarding documentation or contact the institution that introduced you to Creditro A/S.