How to create a client
Creating a client is the first step in your KYC process. Read on for a thorough introduction.
How to create a new client on the platform
To create a new client on the platform, click the “Create client” button or select "Create client" from the left-hand navigation menu. Both paths lead to the same setup flow, which takes you through six steps: selecting a client type, assigning a client manager, choosing a service, entering client information, selecting a representative, and adjusting settings.
Choosing the client type
The first step in creating a new client is to select the client type. This choice is important because it cannot be changed later. If you select the wrong client type, you will need to delete the client and create a new one. The client type determines which questionnaires will be sent to the client. For example, if you select a holding company, the questionnaire will focus on the holding company and any subsidiaries. If you instead choose a private limited company (ApS), the questions will center around the company’s financial management. Therefore, it is crucial to select the correct client type from the start.
Selecting the client manager
The next step is to assign a client manager. This is a person from your company who will receive notifications about the client’s status and any reminders if the client has not completed the questionnaire. The client manager can be yourself, a colleague, or a shared company account if you work in a larger organization. It is also possible to add a secretary so that two people share responsibility and receive notifications.
Choosing the service
Next, you select the service that your company will provide to the client. Services can be customized via the admin center, where you can add or remove specific offerings. When selecting a service, you will see an option to edit verification requirements. The default setting typically requests multiple types of ID — verify your current verification requirements in the admin center, as defaults may vary by configuration. Depending on your company’s policy, you may also choose to use only electronic identification.
Entering client information
At this step, you enter the client’s details. If you have selected a company as the client type, you can enter either the CVR number (the Danish central business register number) or the company name, after which the system automatically retrieves the company data from Virk. The client overview shows who the company’s beneficial owners are and whose ID you need to collect. If a person owns more than 25% of the company or is authorized to sign, they are automatically marked as a beneficial owner. Note that the 25% threshold reflects standard anti-money laundering (AML) regulation and may be subject to change; verify the applicable threshold in your jurisdiction.
Selecting the representative
The representative of the company is the person who will answer the questionnaire. This does not necessarily have to be the CEO – it could be another employee or a secretary. The representative is responsible for completing the questionnaire, while the CEO still needs to validate themselves and upload their ID.
If you wish, you can allow the representative to add other people to the case. This is especially useful for associations or foundations where the beneficial owners may not be visible on Virk. You can also choose whether the representative can respond on behalf of the beneficial owners and upload ID for them.
Settings
Adjust general settings before finishing. Key options include:
- Language: set the language for the client's questionnaire.
- Tags: group clients, for example by corporate group, to keep your client list organized.
- Reminder flow: the default sends a reminder at a set interval a limited number of times — check your current platform settings for exact default values, and adjust the frequency or number of reminders on this screen before creating the client.
Once all information has been entered and settings configured, click Create client to complete the setup. The client now appears in your client list, where you can monitor their onboarding status, send reminders, and access their case at any time.