How to create a client
Creating a client is the first step in your KYC process. Read on for a thorough introduction.
How to create a new client on the platform
Creating a new client on the platform is a simple process. You can do this either by clicking the “Create client” button or from the menu on the left. Both methods lead to the same functionality, so it’s up to you which way you prefer.
Choosing the client type
The first step in creating a new client is to select the client type. This choice is important because it cannot be changed later. The client type determines which questionnaires will be sent to the client. For example, if you select a holding company, the questionnaire will focus on the holding company and any subsidiaries. If you instead choose a private limited company (ApS), the questions will center around the company’s financial management. Therefore, it is crucial to select the correct client type from the start.
Selecting the client manager
The next step is to assign a client manager. This is a person from your company who will receive notifications about the client’s status and any reminders if the client has not completed the questionnaire. The client manager can be yourself, a colleague, or a shared company account if you work in a larger organization. It is also possible to add a secretary so that two people share responsibility and receive notifications.
Choosing the service
Next, you select the service that your company will provide to the client. Services can be customized via the admin center, where you can add or remove specific offerings. When selecting a service, you will see an option to edit verification requirements. The default setting often requests two types of ID, such as a driver’s license or passport, plus a health insurance card, as this is the only way to collect the client’s address. Depending on your company’s policy, you may also choose to use only electronic identification.
Entering client information
At this step, you enter the client’s details. If you have selected a company as the client type, you can enter either the CVR number or the company name, after which the system automatically retrieves the company data from Virk. The client overview shows who the company’s beneficial owners are and whose ID you need to collect. If a person owns more than 25% of the company or is authorized to sign, they are automatically marked.
Selecting the representative
The representative of the company is the person who will answer the questionnaire. This does not necessarily have to be the CEO – it could be another employee or a secretary. The representative is responsible for completing the questionnaire, while the CEO still needs to validate themselves and upload their ID.
If you wish, you can allow the representative to add other people to the case. This is especially useful for associations or foundations where the beneficial owners may not be visible on Virk. You can also choose whether the representative can respond on behalf of the beneficial owners and upload ID for them.
Settings
Finally, you can adjust general settings such as language choice and tags. Tags can be useful for organizing clients, for example by grouping companies that belong to the same corporate group. You can also customize the reminder flow. The default setting sends the client a reminder every three days, up to three times, but this can be changed as needed.
Once all the information is entered and settings configured, the client is created on the platform, and you can now manage their case further.