Customer risk assessment
You can adjust risk assessments and re-evaluations for customers and categories in the admin center under Comply → Customer risk assessment. The default settings are recommended unless you have specific needs.
You have the option to manually set the risk assessment both overall and for specific areas such as company types, countries, core controls, and industries. You do this in the settings/admin center under Comply → Customer risk assessment.
Overall risk intervals:
At the top of the page, you will find the standard intervals:
-
Low
-
Normal
-
High
You can also add an additional interval with a custom name by clicking the pencil icon on the right.
Re-evaluation:
Below the risk intervals, you can set how often the system should perform a re-evaluation:
-
Low-risk customer: every 5 years (default)
-
Normal-risk customer: every 3 years (default)
-
High-risk customer: annually (default)
-
Optional fourth risk interval: set your own interval
Changing risk scores:
On the same page, you can adjust the risk score for the following four areas:
-
Company types
-
Countries
-
Core controls
-
Industries
You do this by clicking the pencil icon next to each area, where you can modify the pre-filled risk assessments.
Important:
For each of these four areas, we have predefined risk scores based on authorities’ recommendations. Unless you have a specific reason to change these, we recommend leaving them as they are.
How the Risk Assessment is Calculated
To ensure a consistent and transparent evaluation of cases, we use a scoring system for risk assessment based on the identified risk factors.
How does the scoring work?
Each risk factor in the case is assessed and assigned a score based on the following scale:
-
Low risk = -1
-
Normal risk = 0
-
High risk = 1
These individual scores are used to calculate an average, which forms the basis of the overall recommended risk profile.
Interpreting the Average Score
The average score falls within one of three intervals, which determines the recommended risk level:
-
Low risk: -1 to -0.33
-
Normal risk: -0.34 to 0.33
-
High risk: 0.34 to 1
Calculation Examples
Example 1
A case has 2 low-risk factors, 7 normal-risk factors, and 1 high-risk factor. This results in an average score of -0.1, leading to a recommendation of normal risk.
Example 2
A case has 6 normal-risk factors and 4 high-risk factors. This results in an average score of 0.4, leading to a recommendation of high risk.
Note
-
The average is always calculated based on all assessed risk factors in the case.
-
The recommended risk profile is a guideline and should be supplemented with professional judgment if relevant.
If you have any questions regarding the risk calculation, feel free to contact support.