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Customer risk assessment

You can adjust risk assessments and re-evaluations for customers and categories in the admin center under Comply → Customer risk assessment. The default settings are recommended unless you have specific needs.

You have the option to manually set the risk assessment both overall and for specific areas such as company types, countries, core controls, and industries. You do this in the settings/admin center under Comply → Customer risk assessment.

Overall risk intervals:
At the top of the page, you will find the standard intervals:

  • Low

  • Normal

  • High

You can also add an additional interval with a custom name by clicking the pencil icon on the right.

Re-evaluation:
Below the risk intervals, you can set how often the system should perform a re-evaluation:

  • Low-risk customer: every 5 years (default)

  • Normal-risk customer: every 3 years (default)

  • High-risk customer: annually (default)

  • Optional fourth risk interval: set your own interval

Changing risk scores:
On the same page, you can adjust the risk score for the following four areas:

  • Company types

  • Countries

  • Core controls

  • Industries

You do this by clicking the pencil icon next to each area, where you can modify the pre-filled risk assessments.

Important:
For each of these four areas, we have predefined risk scores based on authorities’ recommendations. Unless you have a specific reason to change these, we recommend leaving them as they are.