Configure Services, Client Types & Documents

Client Types

When an account is created on the Comply platform, default client types are automatically preconfigured. You can find these by scrolling down the page.

If there are client types you don’t need, they can be deleted using the trash icon.
If adjustments are required, click the pencil icon to edit.

To add a new client type, click the button in the top-right corner.
You’ll be prompted to:

Name the client type
Decide whether it should be verified using a CVR number
Select which questionnaires should be sent to clients

Creditro uses extended questionnaires by default, depending on the type of business — e.g., “Extended Holding Company” for holding structures.

Documents

Documents are the files that clients must upload. These may include:

Articles of Association
Shareholder Register

These are often required for proper customer due diligence.
You can also allow clients to indicate that documents have been submitted in paper form — this feature is disabled by default but can be enabled if necessary.

Sorting Order

Client types can be sorted based on how frequently they’re used.
The highest priority type will appear first when creating new clients.

Services

Under the Services tab, you’ll get an overview of the existing client types.
By selecting a client type, you can view its associated services.

Predefined services can be edited or deleted
New services can be added using the button in the top-right corner

When creating a new service:

Assign it a name
Assess the inherent risk (e.g., tax advisory often poses high risk, while annual report preparation is typically considered normal risk)
Define the revisit interval — high-risk services may require annual reviews, while lower-risk ones can be reviewed less frequently

You also specify which documents are mandatory for the service.
For instance:

Articles of Association and Shareholder Register might be required
Meeting minutes from the last general assembly could be optional

ID Requirements

Here, you define which ID documents clients must submit. Typically, two forms of ID are required, such as:

Passport
Driver’s license

A health card may be mandatory to verify address details.

You can also specify whether clients should use electronic ID (e.g., MitID) or a combination of physical and electronic identification.
If electronic ID should be standard, this can be activated.

Document Management

In the Documents section, you can:

Create new document types
Review existing ones
Add any missing document types

New document types can be activated for both client types and services.

Conclusion

This article has introduced the KYC components within the Comply platform.
In future guides, we’ll explore questionnaires and assessment methods in more detail.