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Configure Services, Client Types & Documents

This guide walks you through the various KYC components in the Creditro Comply platform.

Client Types

When an account is created on the Comply platform, default client types are automatically preconfigured. You can find these by scrolling down the page.

  • If there are client types you don’t need, they can be deleted using the trash icon.

  • If adjustments are required, click the pencil icon to edit.

To add a new client type, click the **Add Client Type** button in the top-right corner.
You’ll be prompted to:

  • Name the client type

  • Decide whether it should be verified using a CVR number (Denmark's Central Business Register identifier, used to validate company identity)

  • Select which questionnaires should be sent to clients

Comply automatically pre-selects extended questionnaires based on the client type — for example, the “Extended Holding Company” questionnaire is automatically assigned to holding structures. You can override these defaults when creating or editing a client type.

Documents

Documents are the files that clients must upload. These may include:

  • Articles of Association

  • Shareholder Register

These are often required for proper customer due diligence.
You can also allow clients to indicate that documents have been submitted in paper form. This option is disabled by default — to enable it, navigate to the document settings and toggle it on.

Sorting Order

Client types can be sorted based on how frequently they’re used.
The highest priority type will appear first when creating new clients.

Services

Under the Services tab, you’ll get an overview of the existing client types.
By selecting a client type, you can view its associated services.

  • Predefined services can be edited or deleted

  • New services can be added by clicking the **Add Service** button in the top-right corner

When creating a new service:

  • Assign it a name

  • Assess the inherent risk (e.g., tax advisory often poses high risk, while annual report preparation is typically considered normal risk)

  • Define the revisit interval — high-risk services may require annual reviews, while lower-risk ones can be reviewed less frequently

You also specify which documents are mandatory for the service.
For instance:

  • Articles of Association and Shareholder Register might be required

  • Meeting minutes from the last general assembly could be optional

ID Requirements

Here, you define which ID documents clients must submit. Typically, two forms of ID are required, such as:

  • Passport

  • Driver’s license

A health card may be mandatory to verify address details.

You can also specify whether clients should use electronic ID (e.g., MitID in Denmark) or a combination of physical and electronic identification.
To make electronic ID the default verification method, enable the **Electronic ID** toggle in this section.

Document Management

In the Documents section, you can:

  • Create new document types

  • Review existing ones

  • Add any missing document types

New document types can be activated for both client types and services.

Conclusion

This article has covered the key Know Your Customer (KYC) configuration components in the Comply platform — including client types, documents, sorting order, services, ID requirements, and document management.
In future guides, we’ll explore questionnaires and assessment methods in more detail.