Add and edit client information before KYC

When creating a new client in the system, the process is simple and intuitive. Once all required information is filled out, just click “Create,” and an email is automatically sent to the client. From there, you can easily navigate to the client overview to access the client’s details.

Status and editing of client information

After creation, the client’s status will indicate what is still missing. Initially, some details may be locked until the client completes the first steps. However, it is possible to edit certain details, such as:

• Adding a secretary if this was not done during creation

• Assigning a case number

• Adding or editing services

• Adjusting the start date of the relationship

**Note:** You cannot change the client type after creation. The client type determines which onboarding questionnaire the client receives, so it must be set correctly from the start.

Handling ID and electronic identification

Until the client begins their onboarding process, features such as PEP (Politically Exposed Person) status checks and sanctions screening are not yet available. However, administrators can upload identity documents on the client's behalf using the upload button. Accepted document types include: - Health cards - Driver’s licenses - Passports

If the client was originally not invited with electronic identification but this is later desired, it can be activated via an account setting. If this option was not enabled from the start, Support can be contacted to have it activated.

Resending the invitation link

If the client loses the original welcome email or has trouble finding it, you can copy and send the link manually. This is done via a copy button, allowing you to share the link directly with the client.

To check whether an invitation has been sent, use the activity log. Here you can see who sent the invitation and when. If the client has not responded, you can resend the invitation email to restart the automated reminder flow.

Editing client information

Before the client completes the process, you can freely change their email address. After validation is complete, however, it is necessary to contact either the client directly or the system’s Support to make changes.

Uploading documents

Administrators can upload documents on behalf of the client directly from the client's profile. Supported document types include:

• Company articles of association

• Shareholder register

• Minutes from the latest general meeting

If the administrator already has access to these documents, they can be easily uploaded, allowing the client to view them upon login. The client can also upload additional documents if needed.

Summary

This guide covers the key administrative tasks available before a client completes their onboarding. The next section explains how to manage a client after they have finished their registration and validation.