Add and edit client information before KYC

When creating a new client in the system, the process is simple and intuitive. Once all required information is filled out, just click “Create,” and an email is automatically sent to the client. From there, you can easily navigate to the client overview to access the client’s details.

Status and editing of client information

After creation, the client’s status will indicate what is still missing. Initially, some details may be locked until the client completes the first steps. However, it is possible to edit certain details, such as:

• Adding a secretary if this was not done during creation

• Assigning a case number

• Adding or editing services

• Adjusting the start date of the relationship

It is not possible to change the client type, as this determines which questionnaire the client receives.

Handling ID and electronic identification

Until the client has started their process, certain features like PEP status and sanctions checks will not be available. However, administrators can upload ID on behalf of the client. This can be done via an upload button where health cards, driver’s licenses, or passports can be submitted.

If the client was originally not invited with electronic identification but this is later desired, it can be activated via an account setting. If this option was not enabled from the start, Support can be contacted to have it activated.

Resending the invitation link

If the client loses the original welcome email or has trouble finding it, you can copy and send the link manually. This is done via a copy button, allowing you to share the link directly with the client.

To check if an invitation has been sent, you can use the “Snape-Lag” function. Here you can see who invited the client and when the invitation was sent. If a client has not responded to their invitation, you can resend the email to restart the reminder flow.

Editing client information

Before the client completes the process, you can freely change their email address. After validation is complete, however, it is necessary to contact either the client directly or the system’s Support to make changes.

Uploading documents

It is possible to upload necessary documents on behalf of the client, such as:

• Company articles of association

• Shareholder register

• Minutes from the latest general meeting

If the administrator already has access to these documents, they can be easily uploaded, allowing the client to view them upon login. The client can also upload additional documents if needed.

Summary

This guide covers the main functions that can be handled before the client actively participates in the system. The next part of the process covers how to manage the client after they have completed their registration and validation.